Price Match Policy

PRICE MATCH GUARANTEE

Genius Coffee N' Espresso Equipment Inc. is confident in providing unmatched assistance to customers. If you find a lower price for an identical and in-stock product from an online seller, let us know before placing your order there. We will do our best to match it. Please check all the conditions listed below and drop us a line to request a price match.

 

CONDITIONS APPLYING TO PRICE MATCHING:

  1. Price matching must be specifically requested at the time of purchase. Any price matching requests made after the transaction has been completed cannot be honored.
  2. Price matching policy is strictly limited to identical items, such as size, model, quantity, brand, color, and condition. We will not make any exceptions to this rule.
  3. The price match must be posted on the website of a manufacturer-authorized dealer. We cannot match prices offered by wholesalers, manufacturing partners, non-retailers, or retailers operating outside of the local site where you are getting the quote from (US/Canada).
  4. When a price match is requested, the matched items must be in stock at the Authorized Retailer at a lower price (no rainchecks).
  5. The price match will be equal to the competitor's offer (item price, taxes, shipping expenses, etc.). We do not offer further discounts on top of the price match pricing.
  6. Extra fees may apply to orders where prices have been matched and the competing website charges shipping or sales tax.
  7. Accessories and parts are not eligible for this program and cannot be price-matched.
  8. We will match the prices of one item per customer per day.
  9. Genius Coffee N' Espresso Equipment Inc. has the right to decline a price match at our discretion. Price matching isn't guaranteed.

 

PRICE MATCHING EXCLUSIONS:

  1. Other online sellers who violate manufacturer MAP pricing.
  2. Dealers who are not authorized to sell by the manufacturer.
  3. Prices provided by or on behalf of Marketplace and third-party sellers such as eBay, or Amazon.
  4. Sale prices or those that require membership.
  5. Online retailers in Alaska and Hawaii.
  6. Discounts applied at checkout.
  7. Offers promoted as a percentage or amount off (for example, "15% off" or "$5 off").
  8. Bundle deals, coupons, rebates, mail-in offers, open boxes, demo, and offers with financing.
  9. Prices with a minimum quantity purchase.
  10. Prices that cannot be established independently of other items, such as fees and shipping expenses.
  11. Items that other shops have labeled as clearance, closeout, liquidation, specials, limited quantity, or other special event offers.
  12. Items that have been damaged, used, or refurbished.
  13. Price errors.
  14. Prices offered in-store.
  15. Prices as a result of Pickup Discount.
  16. Pricing shown from Thanksgiving through Cyber Monday.

 

FURTHER, PLEASE CONSIDER THE FOLLOWING FACTS:

  • Genius Coffee is Canada's specialty coffee company fully integrated with the Specialty Coffee Association. We are not a warehouse or fulfillment centre.
  • 15 years in the business translates into product knowledge and support, we have consistently supported and sold the best equipment since 2007.
  • Our staff is knowledgeable about the products we sell and can provide pre-sale and post-sale support.
  • A track record of success in some of the most prestigious coffee shops in the country, including Toronto, Montreal, Vancouver, etc.
  • With a strong technical network, warranty service and readily available parts, Genius Coffee N' Espresso Equipment ensures that you have the support you need whenever you need it.
  • Whether you're looking for advice on equipment selection, barista training, or technical support, Genius Coffee N' Espresso Equipment is the ideal partner to help you grow and prosper in the competitive world of the coffee business.

  

To request a price match, please send us a message with the required details. We need this information to process your request.

  • Name
  • Email address
  • Product (Brand, model and any other specific detail to help identify the exact same product)
  • Competitor's Price
  • Link to Competitor's Price

 

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