Genius Coffee N’ Espresso Equipment Warranty and Return Policy
Non-returnable/ Non-exchangeable items:
Please note that once the shipment is on its way, we can no longer cancel the order. However, refunds may be accepted should you choose to send the package back to our warehouse.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to our business address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial cost of return shipping will be deducted from your refund. This also includes orders that have free shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Please ensure that the product is packaged well as we cannot provide refunds for returned products which are damaged.
When shipping the goods outside Canada, unless specifically exempted, import taxes and custom duties fees are the buyers responsibility to pay and are not included in the product's cost. Customs fees are always paid by the recipient. To receive the item, the recipient must pay all the taxes, duties and customs charges payable to the destination country of the shipment when applicable.
We reserve the right, at our sole discretion, to update, change or replace any part of this warranty and return policy by posting updates and changes to our website. Please check Warranty and Return Policy periodically to review any changes that may have been made. Your continued use of or access to our website constitutes acceptance of those changes.