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Covid Response
Dear Valued Customers and Vendors,
Just like many others, we have felt the impact of the ongoing COVID-19 pandemic to our normal business procedures, and have made changes to navigate through these uncertain times. The safety of our customers, staff, and community will always remain at the utmost importance.
To ensure the wellbeing of everyone involved we have implemented the following procedures and policies:
CURRENT STORE HOURS: Monday to Friday 9:00am – 5:30pm, and Saturday 10:00am – 2:00pm We are open for machine repairs and retail sales. Any visits after these operating hours are by appointment only. Please call 604-298-9600.
OFFICE HOURS: Monday to Friday 9:00am – 5:30pm, and Saturday 10:00am – 2:00pm. We are available to answer all phone calls regarding any inquiries or questions.
CONTACTLESS PROCEDURES: Please call 604-298-9600 upon your arrival at our Burnaby storefront. We are completing all interactions and transactions (including retail sales and machine repair orders) over the phone and in a contactless matter.
SANITIZATION OF MACHINES: Upon the receival of machines and any included items for repair at our Burnaby storefront, we thoroughly clean and sanitize the machine before it is in contact with our technicians.
STAFF CLEANLINESS: Our staff has increased the frequency of hand sanitization, and the sanitization of high-volume areas within our office. Technicians sanitize before and after they are in contact with each machine for repair on their workbench.
SERVICE CALLS: Our technicians are available to visit locations for field service calls on machines during our 9:00am – 5:30pm Monday to Friday hours. We are only scheduling services on an emergency repair basis and not for general maintenance visits. One technician will be going to each call, and will be wearing protective equipment such as gloves and a mask for the duration of their time at the service call location.
COMMERCIAL SALES: For the inquiry or wholesale sales of Minor Figures oat m*lk or Sanremo Espresso machines, they are being done in a precautionary and appointment-only manner.
IN-HOUSE STAFF: Staff are working from home and working at our Burnaby storefront on a rotational basis. This ensures that we can run efficiently to best serve our customers, but also keep the safety of all involved parties at the highest priority.
In the event a staff is infected with:
1. We will quarantine all staffs not working remotely for 2 weeks
2. Phone and emails are going to be answered remotely
3. We will contact all customers in which one of us had contact with by looking at past invoices and work orders for the last week
If you have any questions about any of these procedures or more please feel free to contact us at info@geniusequipment.com or call 604-298-9600
For general inquiries please email info@geniusequipment.com
For parts inquiries please email parts@geniusequipment.com
For sales inquiries please email sales@geniusequipment.com
For oat milk or Sanremo inquiries please email kennadee@geniusequipment.com
Thank you for your ongoing support to our small local business during these unique circumstances. We look forward to continuing to serve you. Stay safe and stay caffeinated.
The team at Genius Coffee N’™ Espresso Equipment and Sanremo Canada
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We take pride in our quality, service and technical expertise
CUSTOMER LOVE
Kathleen Ferguson
Excellent experience with Genius. They diagnosed the problem and repaired my DeLonghi PrimaDonna machine. They did exactly what they said they were going to do, did it on the timeline they predicted and for what they quoted. Communication was clear and the staff were friendly and helpful. They shipped it back to me for a reasonable price. Happy to have the machine back. Highly recommend this company.
Kelly
Clear, open, and friendly(!) communication throughout. I was given an estimate with an in-depth explanation of the anticipated repair and associated costs. The work was completed ahead of schedule and to the highest standard. When I say the machine is now better than new, I mean it: shots of espresso taste the same, but the coffee has gone from “fine” to *incredibly good.* Genius Coffee N’ Espresso stand by their repairs with a 3 month warranty on the work.
Sachin Agrawal
Fantastic group of people that truly know their craft. I have an older machine that unfortunately doesn't have parts available anymore. Despite this, the team at Genius Coffee spent time with me and helped me diagnose the issues. They spent lots of time explaining the way the machine works, communicating technical details and inspected the machine. In the end, I just needed to replace a broken o-ring. The part was a couple of bucks. They invested lots of time in helping me, so while they didn't make money on this transaction, they've won a customer for life!!! I couldn't recommend this place more. Team of truly helpful and knowledgeable people. Excellent communication and customer service.
Brian Kabaluk
Excellent customer service and product knowledge. Would recommend Genius to anyone looking parts or new products
Brian Chodoroff
I ordered a hard to find part (Breville BES870 Pressure Gauge) at a great price with reasonable shipping cost. Easy ordering and tracking. It arrived (to US address) quickly, well packaged (by Irma) and as advertised
James Lee
Staff was knowledgeable and helpful
A A
My experience with this place is always great. I love the kind welcoming and taste of their coffee. They sell high end coffee equipments. ☕️
Murray Thomson
Helpful, responsive, pleasant service. Machine repair queue is long but that’s not a fault of Genius; it’s long at every place I called. Strongly recommend
Daniel Alimohd
Stopped by to pick up a small replacement part for my espresso machine. Staff were friendly and helped locate the part over the phone and reserved it for pickup. The store has all the essential equipment and accessories for your espresso needs. Check it out!
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